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Purrlet

Refunds

Refund policy

If Purrlet doesn't work for you, tell us. We'd rather fix it, and if we can't, we'll make it right.

Last updated October 10, 2026

How to ask

  1. Email purrlet@nocturnab.com from the address you bought with.
  2. Include your order number from the Dodo Payments receipt, and a line on what went wrong.

Refunds are decided case by case, for genuine problems: Purrlet won't run on your Mac, it can't read your Claude or Codex limits and we can't fix it, or you were charged by mistake. We'll get back to you as soon as we can.

What happens next

  • The refund is issued by Dodo Payments, our merchant of record, to your original payment method.
  • The license key is disabled, so it can't activate any more Macs. Please delete Purrlet from yours.

Your rights

This policy doesn't limit any rights you have under your local consumer law, including a right to withdraw from a purchase where it applies.